We help you navigate the auto insurance claim process

insurance phone call

Let’s make dealing with your insurance company a piece of cake.

Working with insurance companies after an accident will be time consuming, confusing and intimidating…did I mention stressful? Our experienced staff will make this part of the repair process easy for you. Let us handle it entirely for you. For over 36 years , Capitol Collision Repair has made this part of the process easy for our customers.

Need help with your claim?
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A brief overview of the insurance claims process:

  • Estimating the damage
  • Filing the claim
  • Communicating with the insurance company
  • Negotiating with the insurance company
  • Get your vehicle repairs completed

Here are some things you may need to know about the claims process:

Reporting the Claim:

As the owner of the vehicle and auto insurance policy you will need to report the claim. As the owner of the vehicle and auto insurance policy you will need to report the claim. If the insurance company would allow us, we would do this for you but there is specific information about the accident which they need to speak to you directly on (police report, accident report, fault driver, bodily injury claim, the specific type of claim, standard policy vs additional coverage, etc.).

It is important to report the claim as soon as possible to avoid needless delays. This period of time is important to ensure you get your claim covered and your insurance company informed. When you report the claim an insurance adjuster (insurance company representative) will provide you a claim number (proof of claim).

Advise the insurance company that you have chosen Capitol Collision Repair as the auto body shop you’ve chosen to repair your car. Do not allow the insurance claims adjuster to force or scare you into using another auto repair shop.

BY LAW you can choose any auto body shop that you wish.

We Make Dealing With The Insurance Company Easy

Call Capitol Collision Repair and give us the claim number. We will then handle the entire claim process for you, including setting up the rental car (if you qualify*). We work with these companies on a regular basis and know how their claims process works.

We Work With All

Major Insurance Companies

farmers insurance
progressive insurance
geico insurance
nationwide insurance
statefarm insurance
For the rental car:

For a rental car, if the accident was the others party’s fault AND they have accepted liability (responsibility) then the other insurance company will pay for the rental vehicle for you. Capitol Collision Repair will take care of setting up the rental car for you.

If the accident was your fault and you are using your own insurance…and you have rental car coverage on your policy, we will again help you get the rental set up.

And what if you have no rental car reimbursement coverage? We are one of the few auto body shops in Phoenix who offer free rental cars as special offers. Please ask us about our internet special for a complimentary rental car.

To Repair or Replace your car, how bad is the damage? 

Capitol Collision Repair shop will work with your insurance company and determine the level of your vehicle damage and if your car is in shape to be repaired after your auto accident, or if it is a total loss. Learn what a total loss claim is here. 

If you have any questions, please ask. Our team is happy to answer your questions. We know communication is important through the repair process, and getting you back on the road and happy is a our goal.

By working with an auto body repair shop, you can simplify the insurance claims process and get your vehicle repaired quickly. Capitol Collision Repair is happy to handle the insurance claim, allowing you to focus on other things and have peace-of-mind knowing that your car is in good hands. There is a reason we have been a premier body shop in Phoenix since 1988 and also why we are one of the most reviewed auto body shops in Phoenix (Google Reviews). With an A+ Rating with BBB and a lifetime warranty you know you can depend on Capitol Collision.

You are our customer and we advocate for your best interests!
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