4 Ways to Improve Your Vehicle Repair Experience

Communication is key when it comes to anything, especially when it comes to getting your vehicle repaired after an accident. It is imperative that you understand all the different components of the vehicle repair such as, what is getting repaired and how much the repairs are going to cost you before the repairs begin on the vehicle.

Understand the problem

1. When you know the issues that you are having with your vehicle, you can appropriately discuss them with the auto collision repair center that you have chosen. When you know what has to be repaired, the repair process will make more sense to you when the estimate is written. Another reason to be sure you understand all the problems with your vehicle is to show the auto repair shop that you know your stuff which will help prevent you being taken advantage of. Repair shops may tell you many different parts of the vehicle need to be repaired, which will be easy to do if you are ignorant when it comes to the repairs on your vehicle. Be prepared!

Become comfortable with the staff

2. When you first walk in, you should be greeted by a personable receptionist who makes you feel welcome and comfortable. When it comes time to receive an estimate, be sure that you know the person that you are talking with and the position that they hold at the repair shop. This will help you later if there are any misunderstandings about the repair; you will know exactly who helped you.

Don’t be afraid to ask questions

3. Ask questions about what will be done to your vehicle to get it back to its pre-accident condition. Be sure to ask how long the repair will take and if they offer a rental car for you to be able to have some way of transportation while your vehicle is getting repaired. You should ask any questions that you have about the repair and keep the number of the shop handy in case you think of any other questions later.

Be on the same page before you leave the shop

4. Before leaving your vehicle to get repaired, be sure to finalize all the information one last time such as the length of the repair, what exactly is being repaired, and the final cost. Also, be sure to keep a copy of the original estimate to be able to reference it later if needed. This will allow you to compare the cost of the repair when you pick up your vehicle to the original estimate you were given.

Here at Capitol Collision, we strive to make your experience go as smoothly as possible. We know an accident is a traumatic experience and we make you and your vehicle repair our top priority. We also offer free rental vehicles while your vehicle is being repaired at our facility so you don’t have to worry about finding an alternate mean of transportation. We have been in business for over 28 years and have received an A+ rating from the Better Business Bureau. For a body shop you can trust, give Capitol Collision a call today!

About the author: Dan Deary is president of Capitol Collision Repair, one of the largest, independent body shops in Phoenix, now in their 27th year in business.

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